Frequently Asked Questions

Answers to common questions about booking, payment, venues, in-house training, coaching, materials and accessibility for NGO Training courses.

Here you will find answers to the questions we are asked most often about our NGO training courses, from booking and invoicing to venues, in-house sessions and coaching. This NGO training FAQ is designed to help you plan your training quickly and with confidence, whether you are booking a place for yourself or organising a session for your whole team.

Before you read the NGO training FAQ

If you are still deciding which workshop is right for you, take a look at our courses, or compare the two options on our project management page. Teams that want to learn together can find out more about in-house training at your office.

Cancellations and refunds are covered in detail in our refund policy. If your question is not answered below, please contact us by phone on +32 2 403 49 83 or by email at [email protected]. We aim to reply within two working days.

Questions & answers

How do I book a course?

Choose your course in our shop and complete the booking online. Dates are confirmed by email after booking. If you prefer, you can also call +32 2 403 49 83 or email [email protected].

How do I pay?

Payment is made when you book through the online shop, using the payment methods shown at checkout. If your organisation needs a different arrangement, please contact us before booking.

Can I receive an invoice for my organisation?

Yes. Please enter your organisation's name, billing address and any purchase order reference when you book, or email [email protected], and we will issue an invoice accordingly.

Do your prices include VAT?

No. All prices are shown in euros excluding VAT. VAT is applied according to Belgian rules at checkout or on your invoice.

What is your cancellation policy?

Cancellations and refunds are governed by our refund policy and terms and conditions. If you cannot attend, contact us as soon as possible; we will explain your options, which may include sending a colleague in your place.

Where do the open courses take place?

Our open courses take place in Brussels. The exact venue and practical details are confirmed by email after booking.

What is included in an open course?

Each open course is a one-day classroom workshop and includes a binder with training materials, morning and afternoon coffee and tea breaks, and a networking lunch.

Can you train our whole team at our office?

Yes. Our in-house training brings our courses and trainers to your office. The In-House Team Training Day is designed for up to 12 participants, and the material can be adapted to your organisation.

Do you offer online training?

Our open courses are classroom workshops in Brussels. Our 1:1 Coaching Package can be delivered online or in Brussels. If you are interested in an online format for your team, please contact us to discuss options.

Will I receive a certificate?

Participants can receive a certificate of attendance on request. Our courses are not examination courses for professional certifications.

Can I keep the training materials?

Yes. The training binder is yours to keep and is designed to serve as a practical reference after the course.

Can you tailor a course to our organisation?

Yes. As in-house training, we can adapt the material to your organisation and its specific needs, including your projects, templates and audiences.

Do you offer group discounts?

Group discounts are available on request. For several participants from the same organisation, in-house training can also be a cost-effective option. Contact us with your group size for a quote.

I have accessibility or dietary requirements. Can you help?

Please let us know about any accessibility, dietary or other requirements when you book, and we will do our best to accommodate them. See also our accessibility statement.

Which course should I choose?

Start with the skill you most need: project management, public relations or marketing. In project management, choose Fundamentals if you have no formal training and Advanced if you have a solid foundation. We are happy to advise.

How quickly will you reply to my enquiry?

We aim to reply to all enquiries within two working days.

Didn’t find your answer? Contact us — we reply within two working days.