Accessibility Statement

Our commitment to making the NGO Training website, courses and materials accessible to everyone, the measures we have taken, known limitations and how to request support.

Last updated: 15 October 2026

NGO Training believes that capacity building should be open to everyone. Many of the organisations we work with campaign for inclusion, and we want our own website, courses and materials to reflect the same values. This accessibility statement explains what we have done to make ngotraining.org accessible, where we know we still fall short, how we support participants with access needs at our training sessions, and how you can contact us if you encounter a barrier.

This statement applies to the website ngotraining.org, operated by One for All Services SPRL, trading as NGO Training, Brussels, Belgium (registered office: [registered office address]; company number: [company number], both available on request at [email protected]). It also covers our Open Courses, In-House Training, Coaching and Training Materials.

1. Our commitment

We want as many people as possible to be able to use our website and take part in our training, including people who:

  • are blind or partially sighted and use a screen reader or screen magnification;
  • are colour-blind or need higher contrast;
  • navigate using only a keyboard, switch device or voice recognition software;
  • are Deaf or hard of hearing;
  • have cognitive or learning disabilities, such as dyslexia, or find dense text difficult to process;
  • are sensitive to motion or animation;
  • use older devices, small screens or slow internet connections, which is common for colleagues working in the field.

We also aim to write in plain, practical English and to explain technical terms, so that our content is useful to readers working in English as a second or third language.

2. Standard we aim to meet

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone. They are organised around four principles: content should be perceivable, operable, understandable and robust.

WCAG 2.1 level AA is also the reference standard used by the European standard EN 301 549, which underpins EU accessibility legislation. Where practical, we also take account of the additional success criteria introduced in WCAG 2.2.

2.1 Conformance status

We consider the website to be partially conformant with WCAG 2.1 level AA. “Partially conformant” means that some parts of the content do not yet fully conform to the standard. The known issues are listed in section 4 of this statement.

3. Measures we have taken

We have built accessibility into the design and development of the website from the start, rather than treating it as an add-on. The measures we have taken include the following.

3.1 Structure and semantic HTML

  • Pages use semantic HTML5 elements, such as header, navigation, main content and footer landmarks, so that assistive technologies can identify the different areas of the page.
  • Each page has a single main heading, and headings follow a logical hierarchy, which allows screen-reader users to navigate by heading.
  • Lists, tables and links are marked up with the correct HTML elements. Data tables, such as those in our policies, use header cells.
  • A “skip to content” link allows keyboard users to bypass the navigation menu.
  • The language of each page is declared in the code so that screen readers use the correct pronunciation.
  • Page titles are unique and descriptive.

3.2 Colour and contrast

  • Our colour palette was chosen to meet WCAG AA contrast ratios: at least 4.5:1 for normal text and 3:1 for large text and essential interface components.
  • Colour is not used as the only way to convey information. For example, links in body text are underlined, and form errors are described in text.
  • Text can be resized up to 200% without loss of content or functionality, and the layout adapts (reflows) to narrow screens without horizontal scrolling.

3.3 Keyboard navigation

  • All interactive elements, including menus, buttons, forms, the FAQ accordions and the booking process, can be reached and operated with a keyboard.
  • A clearly visible focus indicator shows which element currently has keyboard focus.
  • The tab order follows the visual and logical order of the page.
  • There are no keyboard traps: you can always move focus away from any element.

3.4 Reduced motion

  • We keep animation to a minimum, and nothing on the site flashes more than three times per second.
  • The website respects the “reduce motion” setting of your operating system (the prefers-reduced-motion media query): when it is enabled, transitions and animations are switched off or minimised.
  • We do not use auto-playing video or audio.

3.5 Images and alternative text

  • Informative images have text alternatives (alt text) that describe their content or purpose.
  • Purely decorative images have empty alt text so that screen readers skip them.
  • We avoid images of text. Where an image contains important information, the information is also available in the page text.
  • Credits for images are provided in text on our Image Credits page.

3.6 Forms and booking

  • Form fields on our contact page and in the booking process have visible, programmatically associated labels.
  • Required fields are indicated in text, not only by colour or an asterisk.
  • Error messages explain what went wrong and how to correct it.
  • We do not use CAPTCHA puzzles that require solving visual challenges on our contact form.

3.7 Content and readability

  • We write in plain English, use short paragraphs and descriptive headings, and explain acronyms on first use.
  • Link text describes the destination, so that links make sense out of context; we avoid “click here”.
  • Body text uses a legible font at a comfortable default size and line height.

3.8 Responsive and low-bandwidth design

  • The layout adapts to phones, tablets and desktop screens, in both portrait and landscape orientation.
  • Touch targets such as buttons and menu items are large enough to be used comfortably on small screens.
  • We keep pages lightweight by optimising images and limiting scripts, so that the website remains usable on slower or intermittent connections, which many colleagues working in field offices rely on.
  • Core content remains readable if images fail to load.

3.9 Testing

We check the website using a combination of automated accessibility testing tools, manual keyboard testing, screen-reader spot checks, browser zoom and reflow testing, and contrast checking. We review accessibility when we add new templates, features or plugins.

4. Known limitations

Despite our efforts, some content may not yet be fully accessible. The limitations we are aware of are:

  • Third-party components: some elements are provided by third parties, including the cookie consent banner (CookieYes), WooCommerce checkout components and external payment pages. We have chosen and configured these with accessibility in mind, but we do not fully control their code. Payment pages hosted by payment providers are subject to those providers’ own accessibility standards.
  • PDF documents: some older downloadable documents, such as course outlines, may not be fully tagged for screen readers. We are reviewing these and will provide an accessible version on request in the meantime.
  • Embedded content: if we embed videos or content from other platforms, captions or transcripts may not always be available when first published. We aim to provide captions or a transcript for all videos we produce.
  • Older blog content: some older articles may contain images with missing or insufficient alt text, or heading structures that do not fully follow best practice. We are correcting these progressively.
  • Complex tables: some comparison tables may be difficult to read on very small screens or with a screen reader.

If you encounter any of these issues, or any other barrier, please let us know. We will provide the information in an alternative format and use your feedback to prioritise improvements.

5. Accessibility of our training

Accessibility is not only about our website. We want everyone who books a course, whether an Open Course, In-House Training or Coaching, to be able to participate fully.

5.1 Training venues

For Open Courses, we aim to choose venues that offer step-free access, accessible toilets and good public transport links. Venue details, including access information, are included in the joining instructions sent before each course. If you have specific mobility or access needs, please tell us when you book, or as early as possible, so that we can check the arrangements with the venue and, if needed, plan seating, breaks and room layout accordingly.

For In-House Training, the session usually takes place at your premises. We are happy to discuss how to adapt the format, timing and exercises to the needs of your team.

5.2 Training Materials on request

Each Open Course includes a binder of Training Materials. On request, we can provide materials in alternative formats, including:

  • large print versions of the binder and handouts;
  • digital copies in an editable format, which can be used with screen readers, magnification software or text-to-speech tools;
  • materials on coloured paper or with adjusted fonts and spacing, which some people with dyslexia find helpful;
  • slides shared in advance, so that participants can prepare or follow on their own device.

Please let us know your needs at least ten working days before the course so we can prepare the materials in time. We will always do our best to help with shorter notice.

5.3 During the session

Our workshops are interactive and practical. Trainers can adapt the pace, provide additional breaks, describe visual content verbally, and offer alternatives to activities that require moving around the room or writing on flipcharts. Participants are welcome to bring a support worker or sign language interpreter; please tell us in advance so that we can make arrangements with the venue. Assistance animals are welcome.

5.4 Online sessions

For online Coaching and training, we use mainstream video-conferencing platforms that support keyboard navigation, screen readers and, in many cases, automatic captions. We can share documents in advance and agree on the communication format that works best for you.

5.5 Personal information about access needs

Any information you share with us about access needs is used only to make the arrangements you request, is shared only with the trainer and, where necessary, the venue, and is deleted after the session, as described in our Privacy Policy.

6. Feedback and contact

We welcome your feedback on the accessibility of our website and training. Please contact us if:

  • you cannot access any part of the website or any document;
  • you need information in a different format;
  • you have a suggestion for improvement;
  • you would like to discuss support for a training session.

You can reach us by:

  • email: [email protected] (subject line “Accessibility”);
  • telephone: +32 2 403 49 83.

When reporting a problem, it helps if you tell us the web address of the page, a description of the problem and, if you are happy to share it, the device, browser and assistive technology you are using. We aim to acknowledge feedback within five working days and to respond in full, or provide the content in an accessible format, within 15 working days.

We take our responsibilities seriously. The legal framework relevant to accessibility in Belgium includes:

  • the European Accessibility Act (Directive (EU) 2019/882), which has applied since 28 June 2025 to certain products and services, including e-commerce services, and has been transposed into Belgian law. Microenterprises providing services are exempt from its requirements; whether or not these requirements formally apply to us, we use them as a reference;
  • Belgian anti-discrimination legislation, including the Act of 10 May 2007 to combat certain forms of discrimination, under which a refusal to provide reasonable accommodation for a person with a disability can constitute discrimination.

If you are not satisfied with our response to your feedback or request for accommodation, please first contact us so that we can try to resolve the matter. You may also contact Unia, the Belgian Interfederal Centre for Equal Opportunities, which handles reports of discrimination, including on grounds of disability, or the competent Belgian market surveillance authority for matters concerning the European Accessibility Act.

8. Preparation of this accessibility statement

This accessibility statement was prepared on 15 October 2026. It is based on a self-assessment carried out by us, using automated testing tools and manual checks against WCAG 2.1 level AA. We will review this statement at least once a year, and whenever we make significant changes to the website, and update it to reflect improvements and any newly identified limitations.

Questions about this page? Email [email protected] or call +320497839414.

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